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Remote Tech Support A Journey! TST Journal

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A Journey and personal experience with Remote Technical Support Company

Remote Access helps user to save their time and money, as charges in remote tech support is nothing in comparison to what is charge by the repair person who personally visit your site where you computer is located. Technical Support Today is a known firm specialized in remote support and they provide an unswerving tech support at an unmatched price. Here we resolve the issues related to your Computer and other connected devices.

Technical Support Today has Microsoft Certified remote technical support specialists. I am working for them for three years in what was for me, and for the company, an extremely successful remote working experience. Most of our clients had no idea that our technicians are working from India, while I was in the TST. I was lucky enough to interview Alex about his background and experiences. We spoke via Skype On April 2014.

Here are the highlights:

• If you want a job in a particular place, then you need to put yourself in that place. Even if you’re just volunteering. Get yourself known and learn the territory.
• If you work hard and you love what you’re doing, I find that things just work themselves out.
• Be disciplined with your communication tools.
• With remote working, it’s especially important to be on time to meetings.

How the remote technical support journey began

I started many years ago as a SEO webmaster in New Delhi. And from there, I moved on to being a Social Media Optimizer. From there, I went on to education where I taught Internet Marketing.
As I do Night Shift, I was getting bored with being a stay-at-home in day. I found the Microsoft Answers Community and SEOChat forum for people, I just started answering questions. I got points for all the questions I answered. And I unintentionally worked my way to the top of these forums.

Eventually, I was nominated and awarded a Microsoft MVP (Most Valuable Professional) . And when I went out to look for a job, the MVP Award gave me credentials to get a job, even after not having worked for 1 year.
So even though I was doing it because I liked it, a lesson here is that if you really want a job in a particular place, then you need to put yourself in that place. Even if you’re just volunteering. Get yourself known and learn the territory.

I believe that if you work hard and you love what you’re doing, things just work out.
Because of my enthusiasm in the SEO and Web designing forums, I ended up working from home, earning good money, with good hours, doing something I actually loved. And suddenly, I had so much work that I was working 12 hours a day. I don’t think I could have worked 12 hours a day in an office, but somehow, working 12 hours a day at home was fine. And also, I love the work that I do, so it was never difficult to work those 12 hours.

Benefits of remote working
Suppose, I wanted to be available for my family. I didn’t want to be stuck in an office where I felt guilty if my family needed me. For me, the main benefit of remote working is so that I can be there for my family. I like the flexibility remote working offers. There’s a lot of time wasted commuting into an office. Even if the office is 10 minutes away, that adds up!

Challenges of remote working:

You have to be disciplined with your communication tools. You have to communicate via instant message the same as you would as if you were having a conversation in the office. You can’t just leave people hanging. And because people can’t see what you’re doing, you have to make sure that you’re communicating with extra awareness.
What you miss out on when working remotely is what you would overhear if you were in an office. Sometimes the conversations you overhear are just as valuable as the conversations you have with somebody.

When working remotely, it’s especially important to be on time to meetings. Regular weekly meetings are important to just talk to each other. It helps build community. You do have to bond, and periodically, as a team, get together. Being in different time zones can also be a challenge.

Remote collaboration tools:

I recommend using Log Me IN. Personally; I use Skype, and TST Chat.
Share your journey and Experience here, waiting for your feedback.

Don Davis

Web Developer and Senior Technician at Technical Support Today
Sagar is a Senior Technician and webdeveloper with Technical Support Today. He specialize in PHP and Open Source programming, HTML5, CSS, Javascript and web standards. When not programming or managing developements, he contribute in TST Blog.
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